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Terms and Conditions



We’re committed to providing you with the highest quality care. 

Please read these terms carefully so that you understand them. These terms cover all the services we provide to you in Canada through our (“Website”) (all services accessed through the Website, (“Services”). These terms also apply to any order or purchase you make or receive through the Website, including Charges in relation to a consultation with one of our third-party partner Practitioners (defined below). By accessing the Website or by placing a consultation request, you agree to be bound by these terms whether or not you have read them. Please read these terms carefully and print a copy for your records.

Any reference to “ClearMe”, “we”, “our”, “us” and “Company” are references to CLEARME  GROUP INC, 1315 Lawrence Ave East, Suite 312, Toronto, Ontario M3A 3R3 Canada


Regardless of any branding referring to ClearmeDx, Clearme, ClearMe, you agree that CLEARME GROUP INC is the sole provider of all Service through the Website. You agree that you are entering into an agreement solely with Clearme. Notwithstanding this, your data may be shared with other third parties to better facilitate diagnostic care as set out in our Privacy Policy.

When you use our Services that involve healthcare practitioners, our healthcare practitioners will serve you from Canada, and, where required, from your Province of residence. 

These terms include details on our complaints procedure and what is required from you to provide the Services. You will be asked to accept these terms as part of your account registration. We may update the terms from time to time, and if your rights change we will always notify you of this. If you do not agree to, or cannot comply with, these terms as amended, you should not use the Website. You will be deemed to have accepted these terms as amended if you continue to use the Website after any amendments are made.


We would like to remind you that:

  • In some provinces, we provide health and medical advice via our video and audio doctor consultations (not available in all provinces or territories). 


  • Except where we provide clinical services via our video and audio consultations with our partner Practitioners (“Clinical Services”). Clinical Services, the output from the Services also does not constitute medical advice, diagnosis or treatment. You should always talk to a qualified medical professional about any questions you may have about a medical condition. If you think you have a medical emergency, you should call your doctor or emergency services 911.


  • The delivery of Clinical Services forms a relationship between you and the Practitioner. Clearme and our partners may provide Practitioners with technology, maintenance and support to enable the delivery of Clinical Services, but Clearme is not a party to that relationship. 


  • You must not use the Website for emergency medical needs (see section B). In the event of a medical emergency, call 911 immediately or attend your nearest emergency room.


  • The Website is only to be used by adults and certain minors in accordance with section G below.

These terms include descriptions of each section, in bold text. These descriptions are to help you understand the terms, but they are not part of the terms.


Telehealth involves the use of electronic communications to enable providers at different locations to share individual client information for the purpose of improving client care. Providers may include primary care practitioners, specialists, and/or subspecialists. The information may be used for diagnosis, therapy, follow-up and/or education, and may include any of the following: 


  • Client health records

  • Live two-way audio and video

  • Output data from health devices and sound and video files


Electronic systems used will incorporate network and software security protocols to protect the confidentiality of client identification and imaging data and will include measures to safeguard the data and to ensure its integrity against intentional or unintentional corruption. 


Expected Benefits: 

  • Improved access to care by enabling a client to remain in his/her provider's office (or at a remote site) while the providers obtains test results and consults from practitioners at distant/other sites.

  • More efficient client evaluation and management.

  • Obtaining expertise of a distant specialist.


Possible Risks: 


There are potential risks associated with the use of telehealth. These risks include, but may not be limited to: 

  • In rare cases, information transmitted may not be sufficient (e.g. poor resolution of images) to allow for appropriate decision making by the providers and consultant(s);

  • Delays in evaluation and treatment could occur due to deficiencies or failures of the equipment;

  • In very rare instances, security protocols could fail, causing a breach of privacy of personal health information;

  • In rare cases, a lack of access to complete health records may result in interactions or allergic reactions or other judgment errors;

By by agreeing to this form, I understand the following: 

  1. I understand that the laws that protect privacy and the confidentiality of health information also apply to telehealth, and that no information obtained in the use of telehealth which identifies me will be disclosed to researchers or other entities without my consent.


  1. I understand that I have the right to withhold or withdraw my consent to the use of telehealth in the course of my care at any time, without affecting my right to future care or treatment.


  1. I understand that I have the right to inspect all information obtained and recorded in the course of a telehealth interaction, and may receive copies of this information for a reasonable fee.


  1. I understand that a variety of alternative methods of health care may be available to me, and that I may choose one or more of these at any time. My provider has explained the alternatives to my satisfaction.


  1. I understand that telehealth may involve electronic communication of my personal health information to other practitioners who may be located in other areas, including out of state.

  2. I understand that it is my duty to inform my provider of electronic interactions regarding my care that I may have with other healthcare providers.


  1. I understand that I may expect the anticipated benefits from the use of tele-health in my care, but that no results can be guaranteed or assured.


Patient Consent To The Use of Telehealth 



Contact us

For any questions or concerns, or if you’d like information about how to lodge a complaint with us or an applicable privacy commissioner’s office, you can contact us by sending an email to

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